KOINEX SOLUTIONS — PRIVACY POLICY

Last Updated: December 14, 2025

Koinex Solutions (“we,” “our,” “us”) is committed to protecting the privacy of our users, customers, and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your data. This policy applies to all visitors of our website, clients using our services, and users engaging with our SMS communications.

1. INFORMATION WE COLLECT

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

We collect the following types of information:

A. Personal Information You Provide

• Name
• Phone number
• Email address
• Mailing address
• Business or company information
• Message content when contacting us

B. Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited on our website
• Cookies and analytics data

C. SMS / Messaging Information

If you opt in to receive SMS messages from Koinex Solution, we may collect:
• Mobile phone number
• Message delivery status
• Message interaction (if you reply)

We do not sell, rent, or trade text messaging data with third parties.

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

To deliver products, services, and customer support

To respond to inquiries and provide requested information

To send appointment reminders, service updates, and support messages

To send marketing communications (email or SMS) with your consent

To improve website performance and user experience

To comply with legal, regulatory, or carrier requirements

3. SMS COMMUNICATIONS & CONSENT (A2P COMPLIANT)

By opting in to receive SMS messages from Koinex Solution through a web form, keyword reply, or written consent, you agree to the following:

• You provide express consent to receive automated or non-automated text messages.
• Message frequency may vary based on your interaction and service needs.
• Standard message and data rates may apply.
• Your consent is not a condition of purchase.

Opt-Out Instructions

You may opt out at any time by replying:
“STOP” — to end all SMS communications
“HELP” — to receive assistance or additional information

Opt-out requests are processed immediately but may take up to 24 hours.

4. HOW WE SHARE YOUR INFORMATION

We do not sell or share personal information for third-party marketing.

We may share data only in the following situations:
• With service providers who assist with operations (CRM tools, SMS platforms, email platforms, website hosting)
• When required by law, regulation, or legal request
• To protect our rights, safety, or property
• With vendors under strict confidentiality agreements for operational purposes only

All service providers must adhere to privacy and security standards.

5. DATA SECURITY

We use administrative, technical, and physical safeguards to protect your information, including:
• Encrypted data transmission
• Secure servers
• Limited access to personal data
• Authentication and monitoring tools

No method of transmission is 100% secure, but we maintain industry-standard protection measures.

6. DATA RETENTION

We retain personal information only as long as necessary to:
• Deliver services
• Maintain records for legal and business obligations
• Comply with regulatory requirements

SMS opt-in and opt-out records are stored to meet A2P and carrier compliance.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:
• Access your data
• Update or correct information
• Request deletion of your information
• Opt out of marketing communications
• Restrict processing of your information
• Request a copy of collected data

To make a request, contact us at:

[Insert company email]

8. THIRD-PARTY LINKS

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or data handling. We encourage you to review their policies before providing personal information.

9. CHILDREN’S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect information from minors. If we learn that information has been collected from a minor, we will delete it immediately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. CONTACT INFORMATION

For questions, concerns, SMS opt-out requests, or privacy inquiries, contact:

Koinex Solutions
Email: info@koinexsolutions
Phone: 484-842-4295
Address: 529 Long Meadow Rd. Eagleville Pa 19403